Shenzhen iebelong Technology Co., Ltd. Privacy Policy
Last Updated: April 8, 2025
Effective Date: Effective Immediately
Shenzhen iebelong Technology Co., Ltd. (collectively referred to as “we,” “us,” or “our”) is committed to protecting your personal privacy.
This Privacy Policy (hereinafter “this Policy”) applies to the products and/or services we provide, including mobile applications and a PC-side backend. When you use our services, we will collect and process your relevant information. Therefore, please read this Policy carefully to understand our rules for collecting and processing your personal information (including how we collect, use, store, and share such information), as well as the ways we provide for you to access, update, delete, and protect this information.
When you agree to this Privacy Policy, or begin to use our products or services in an appropriate manner and have not contacted us to express a contrary opinion, we will consider you to have fully understood this Policy. During your reading, if you have any questions, comments, suggestions, or complaints, especially if you believe our personal information processing practices have harmed your legitimate rights and interests, you may file a complaint/suggestion about our services through appropriate regulatory channels, or contact us through the following means:
Contact Email: support@iebelong.com
Contact Phone: +86 755 2788 8758
This Policy will primarily explain the following to you:
What personal information we collect 10
The purposes and legal basis for processing personal information 11
Who we share your personal information with 12
Transfer of collected information 13
Your rights regarding personal information 14
Information security measures 15
Information retention period 16
Protection of children’s personal information 17
Statement on policy changes 18
Contact us 19
Definitions 20
In this Policy:
Personal Information: Refers to various information recorded electronically or otherwise that can identify a specific natural person or reflect the activities of a specific natural person, either alone or in combination with other information. 21
Personal Sensitive Information: Includes personal biometric information, communication records and content, health information, transaction information, precise location information, etc. 22When we provide specific products or services to you that involve the collection of personal sensitive information, we will obtain your consent through a prominent and clear notice before collecting it. 23
Smart Devices: Refers to non-standard computing devices produced or manufactured by hardware manufacturers, with a human-machine interface and the ability to transmit information via wireless networks, including smart home appliances, smart wearable devices, smart air purification equipment, etc. 24
Application: Refers to the application provided by iebelong Technology that helps end-users remotely control Smart Devices and connect to the Internet of Things (IoT) platform. 25
I. What Personal Information We Collect
26
To provide our services to you, we will ask you to provide the necessary personal information for those services. 27If you do not provide your personal information, we may not be able to provide you with the corresponding products or services. 28
1. Information You Voluntarily Provide to Us
29
Account Registration Information: When you register for our account, we collect your account name and contact details, including your email address, phone number, username, and login credentials. 30During your interaction with our products, we will further collect your nickname, country code, language preference, or time zone information in your account. 31
When you choose to authorize login using a third-party account, we will obtain the shared account information from the third party (default system avatar, nickname) and bind it to your account for quick login. 32We will use your personal information in accordance with our agreement with the third party, the terms concerning sharing personal information in the third party’s privacy policy, and in compliance with relevant laws and regulations. 33
User Feedback: When you submit feedback and suggestions related to our services, we collect the email address, mobile phone number, and feedback content (including added pictures or videos) you provide, as well as the submitted problem logs. 34This information will be used to promptly address your application issues and smart device-related faults. 35
At the same time, depending on the different application products and services, iebelong will collect corresponding and necessary personal information to provide you with products and services. 36
Information Collected Based on Additional Functions 37
To provide you with more convenient and higher-quality products and/or services and to enhance your experience, we may collect and use your personal information in the following additional services. 38If you do not provide this information, it will not affect your use of the basic services of the App, but you may not be able to enjoy the user experience brought by these additional services. 39 These additional services include:
Additional services based on Location Information: When you enable the location function of your mobile device through system authorization and use location-based services, we will collect and use your location information to enable you to use the App to configure the network for smart devices. 40 The reason for needing location permission in “Add Device” (Android only) is that when you enter the add device screen, Bluetooth scanning is used to search for nearby devices. We need this permission to perform Bluetooth communication, and since collecting your location information is required for Bluetooth scanning, you need to enable Bluetooth and grant location permission to add a device; otherwise, the “Add Device” function will not be available. 41When you use our specific products or services (weather service/home management), based on your consent, we will collect real-time precise or non-precise geolocation information about you. 42When you use the geofencing feature and a location change occurs by creating a scene, we will request permission to collect background location information to achieve the automation you desire. 43You can stop our collection of your location information by turning off the location service in your mobile device’s system settings. 44
Additional services based on the Camera: You can use the camera to scan QR codes to add devices you have purchased and to record videos after enabling camera permission. 45Please be aware that even if you have agreed to enable camera permission, we will only acquire information when you actively scan a code or use the camera to record. 46The scanning function will collect light sensor information to determine whether to display the flashlight function. 47
Additional services based on access to and uploading from the Photo Album (Image/Video Library): You can use this function to upload your photos/pictures/videos after enabling photo album permission, to provide evidence when reporting issues with device usage. 48When you report a device usage problem, we will use the photos/pictures you upload to locate your problem. 49
Additional services related to voice technology based on the Microphone: After enabling the microphone permission, you can use the microphone for voice functions, including recording video and waking up the voice assistant. 50 In these functions, we will collect your voice information to recognize your command requests. Please be aware that even if you have agreed to enable microphone permission, we will only obtain voice information through the microphone when you actively click the microphone icon within the App or record a video. 51
Additional services based on Storage Permission (Android only): We request this permission to ensure the stable operation of the client. 52After you enable our permission to read/write to your device’s storage, we will read from or write to your device’s storage space necessary information such as pictures, files, and crash logs, to provide you with information publishing features or to record crash log information locally. 53
Additional services based on Notification Permission: We request this permission to push notifications about products or services to you, especially if you have purchased services that require sending alerts for you to capture real-time situations. 54
Additional services related to Bluetooth technology: You can use Bluetooth functions after enabling Bluetooth permission, including device control, device status acquisition, device discovery, and device network configuration. 55 In these functions, we will communicate with the terminal device via Bluetooth. Please be aware that even if you have agreed to enable Bluetooth permission, we will only use Bluetooth for communication in these scenarios: displaying device status on the homepage and device panel; controlling devices on the homepage and device panel; and discovering and configuring devices on the homepage and add device page. 56
Please note that you understand and agree that the above additional services require you to enable access permissions for Location Information (geolocation), Camera, Photo Album (image library), Microphone (voice), and Internal/External Storage on your device to enable the collection and use of information related to these permissions. 57You can check the status of the above permissions in your device settings and decide whether to turn them on or off. 58 Please be aware that enabling any permission means you authorize us to collect and use the relevant personal information to provide you with the corresponding service. Once you disable any permission, you cancel the authorization, and we will no longer collect and use the relevant personal information based on that permission, nor can we provide you with the service corresponding to that permission. 59However, your decision to disable a permission will not affect the information collection and use previously carried out based on your authorization. 60
2. Information We Automatically Collect
61
Mobile Device Information: When you interact with our products, to ensure you can use our services normally, maintain the normal operation of our services, improve and optimize our service experience, and protect your account security, we will automatically collect mobile device information, including mobile device model, login IP address, wireless connection information, operating system type and version, applica62tion version number, push notification identifier, log files, and mobile network information. 63At the same time, we will collect your software version number. 64To ensure a secure operating environment or as needed to provide services, we will collect the list of installed applications. 65
Usage Information: During your interaction with our websites and services, we automatically collect usage information related to access, clicks, downloads, sending/receiving messages, and other uses of our websites and services. 66
Log Information: When you use our application, to improve your user experience, system and exception logs will be uploaded for analysis. 67This includes your IP address, language used, operating system version, access date or time, device ID, APP version, etc., so that we can accurately identify problems and help you solve issues encountered while using our services. 68
Please note that separate mobile device information and service log information cannot identify a specific natural person. 69 If we combine this type of non-personal information with other information to identify a specific natural person, or use it in conjunction with personal information, this non-personal information will be treated as personal information during the combined use. Except with your authorization or as otherwise stipulated by law, we will anonymize and de-identify such information. 70
3. Smart Device Related Information
71
When you use a smart device, we collect information inherent to the smart device itself and information generated during your use of the smart device. 72
Basic Information of Smart Devices: When you use a smart device connected to our products or services, we collect basic information about the smart device, including its name, device ID, online status, activation time, firmware version, and upgrade information. 73
Information collected while connecting Smart Devices: When using the Tuya APP and services, to facilitate device identification/activation/control, conduct data statistics and analysis, and ensure the security and quality of network access and service operation, we will, based on your specific operations when using the product, receive and record information about the device you are using based on the type of smart device you need to connect. We will collect the following information: 74
Smart devices connected via Wi-Fi: Wi-Fi information (SSID, BSSID, Wi-Fi Mac address, Wi-Fi password), device Mac address, device ID. 75
Smart devices connected via Wi-Fi after establishing a local connection via Bluetooth: Wi-Fi information (SSID, BSSID, Wi-Fi password), device Mac address, device Bluetooth Mac address. 76
Smart devices connected via Bluetooth: Device Bluetooth Mac address, device ID. 77
Smart devices connected via Zigbee: Smart device Mac address, device ID. 78
Information Reported by Smart Devices: Depending on the different smart devices you choose to connect to our products or services, we will collect the information reported by your smart devices. 79To help you better understand the use of our services, the following smart devices are used as examples, and the information they report is only applicable when you use that type of service: 80
For example, when you voluntarily use a smart camera (IPC service) and connect it to the iebelong IoT platform: After adding a device like a video doorbell, smart lock, or smart surveillance camera to monitor your home’s security, the device will capture surveillance footage (in image format) when it detects movement of a person or object for you to view. 81This information will be automatically uploaded to the cloud for storage, but we will not use these images for any additional purposes and will automatically delete this information after the retention period expires. 82 If you actively choose and successfully purchase a cloud storage value-added service, the smart camera will upload the videos you record to the cloud for storage, so you can play them back on the application. We will retain your video information according to the cloud storage service you purchased and will not use it for other purposes. 83 If you choose to delete images in the Tuya application, you can do so in the message center. If you need to delete videos and execute this command on the application, the cloud will respond to the delete command and immediately delete the videos you have selected for deletion. 84Please note that if you choose to disable the motion detection function, the smart camera will not actively record captured footage, which may affect the intended use of the smart camera. 85
For example, when you voluntarily use a certain type of health-related smart device and connect it to the IoT platform: If you choose one or more smart devices, the corresponding information will be recorded: 86
Smart Body Fat Scale or Fitness Tracker: height, weight, body fat mass (BFM), body mass index (BMI), skeletal muscle mass (SMM), body fat percentage, muscle mass, body fat index, obesity level, ideal weight, weight control, visceral fat index, lean body mass, body water, bone mass, protein rate, BMR, metabolic age, body score, body type, subcutaneous fat rate, subcutaneous fat mass, heart rate. 87
Smart Band and similar devices: heart rate, steps, calories, mileage, sleep records, training records, body temperature, blood oxygen, systolic pressure, diastolic pressure, stress. 88
Smart Fitness Equipment like a Smart Jump Rope: start time, jump mode, number of jumps, workout duration, calories burned, maximum consecutive jumps, average speed, fastest speed, heart rate during exercise. 89
Specifically, when you actively agree and enable the sharing function with third-party health platforms, such as Apple Health, Google Fit, Fitbit, we will share your health information with the third party, solely for the purpose of measuring and analyzing your health status. 90The following list indicates the content of the information transmitted when you use a smart device and decide to share the information with a third party. 91
(Table from source) 92
| Smart Band | Body Fat Scale | Jump Rope | |
| Apple Health | Steps, Calories, Mileage, Heart Rate, Sleep Records | Height, Weight, Body Fat Percentage, BMI, Weight | Calories |
| Fitbit | / | Weight, Body Fat Percentage | Calories |
If you choose to use Apple Health, please carefully review the relevant “User Agreement” and “Privacy Policy” published by Apple Health. For details, please visit:
https://www.apple.com/legal/privacy/en-ww/ 93
If you choose to use Fitbit, please carefully review the relevant “User Agreement” and “Privacy Policy” published by Fitbit. For details, please visit:
https://www.fitbit.com/global/us/legal/privacy-policy 94
The purpose of sharing information is to measure and analyze health metrics related to you. 95Apart from this, we will not disclose such health information to any other third parties, nor will we use health-related information for other purposes not defined in this Policy. 96You can disconnect the authorization between the Tuya application and third-party health platforms at any time by managing your health settings in the health management center of your mobile device. 97When we add new third-party sharing channels, if you do not use that channel, we will never share your information. 98
4. Auto-launch Scenarios (Android only)
99
We implement the following functional scenarios through widget components. No business functions will be executed in an unlogged state. In a logged-in state, the corresponding business functions will only be executed when the user manually triggers a relevant operation. 100Using widgets will cause the application process to be awakened by system broadcasts at a certain frequency, which is necessary to implement the functions and business. 101
When you create a smart scene and the execution conditions of the smart scene are triggered. 102
When you control a smart device through the App. 103
When you use voice control through a voice assistant. 104
II. Purposes and Legal Basis for Processing Personal Information
105
We process your information for the following purposes:
To Provide You with Services: We process your account information, mobile device information, usage information, location information, and smart device-related information to provide the products and services you request. 106The legal basis for such processing is the performance of our contract with you according to our User Agreement. 107
To Improve Our Services: We process your mobile device information, usage information, location information, and smart device-related information to ensure the functionality and security of our products, to develop and improve our products and services, to analyze our operational efficiency, and to prevent and track fraudulent or improper use. 108The legal basis for such processing is the performance of our contract with you according to our User Agreement. 109
Non-marketing Communications: We process your personal information to send you important information related to services, changes to terms/conditions and policies, and/or other administrative information. 110At the same time, we will also send you notifications related to the services you purchase, including alarm services. 111 You can manage whether you wish to receive such communications by checking the [Push Notifications] in the App ([Me] – [Message Center] – [Settings] – [Push Notifications]). When you choose to turn off push notifications, we will no longer send such information to you. 112The legal basis for such processing is the performance of our contract with you according to our User Agreement. 113
Data Analysis: To enable you to better enjoy the convenient life brought by smart devices, we will analyze your usage of iebelong services or smart devices, and analyze products or usage scenarios related to you to help you better enjoy the convenience of our products. 114We will use the information of the smart devices you have bound to recommend other smart devices that can be intelligently linked with your existing devices (smart device recommendation service). 115If you do not agree to our data analysis, you can turn off your choice in the App’s privacy settings ([Me] – [Settings] – [Privacy Settings] – [Data Analysis]). 116The legal basis for such processing is your consent. 117
Compliance: We process your personal information when we are legally required to disclose it, or when we believe it is necessary or appropriate to: 118
Comply with applicable laws and regulations, legal processes, or requests from public and government authorities; 119
Enforce our terms of use and other agreements, policies, or standards, including investigating any potential violations; 120
Protect our rights, privacy, safety, or property, and/or that of other users, including you; and 121
Seek available remedies, or limit the damages we may sustain, or to detect, prevent, or address security, fraud, or technical issues. 122
We also use your personal information in other ways, for which we will provide specific notice at the time of collection and obtain your consent as required by applicable law. 123If there are any changes to the purpose of processing your personal information, we will notify you of such changes through prominent means such as in-app notifications or email, and inform you of your choices regarding your personal information. 124
III. Who We Share Your Personal Information With
125
Ibelong only shares your personal information in ways that you are aware of and consent to. 126 We share your personal information with the following participants:
To third-party service providers who provide certain business-related services for us, such as website hosting, data analysis, payment and credit card processing, infrastructure provision, IT services, customer support services, email delivery services, and other similar services to enable them to provide services to us. 127
To customers and other business partners who directly or indirectly provide you with the smart devices and/or the networks and systems you use to access and use our website and services. 128
To an affiliate or other third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of our business, assets, or stock (including in connection with any bankruptcy or similar proceedings). 129In such an event, you will be notified via email and/or a prominent notice on our website of any change in ownership, incompatible new uses of your personal information, and choices you may have regarding your personal informatio130n. 131
To our subsidiaries or affiliates within the corporate family, to carry out regular business activities. 132
We will reasonably and lawfully share your personal information as necessary or appropriate: 133
To comply with applicable laws and regulations, legal processes, policies and/or standards, or to respond to requests from public and government authorities; 134
To enforce our terms of use and other agreements, policies, and standards, including investigating any potential violations; 135
To protect our operations, business, and systems; 136
To protect the rights, privacy, safety, or property of us and/or other users, including you; and 137
For risk management, detection, and identification of illegal, fraudulent, deceptive, or malicious activities. 138
In addition, to ensure the stable operation of the iebelong App or to implement related independent functions, we may embed third-party SDKs in the application. 139 Please note that third-party SDKs may change the types of personal information they process due to version upgrades or policy adjustments. Please refer to their official statements for details on third-party SDKs. 140
IV. Transfer of Collected Information
141
Ibelong Technology operates globally. 142 Therefore, the personal information we collect under this Policy may be transferred, stored, and processed between different countries or regions. The laws and regulations applicable in the countries or regions where we operate may differ from the applicable laws in your country/region of residence, but we will strictly comply with laws and regulations related to personal information protection. 143Therefore, within the framework of personal information protection, to facilitate our operations, we may transfer personal information to the countries or regions where we do business. 144Our privacy and security practices are designed to provide global protection for your personal information, regardless of where it is stored. 145
This includes mechanisms where the European Commission has determined that certain countries outside the European Economic Area (EEA), the UK, or Switzerland adequately protect personal information. 146When personal information of users in the EEA, Switzerland, or the UK is transferred to recipients located in countries outside the EEA, Switzerland, or the UK that are not considered to have an adequate level of data protection, we ensure that the transfer complies with the “EU Standard Contractual Clauses.” 147
Specifically, if you choose the country code for mainland China and the corresponding registered account, the personal information we collect and generate from our operations in the mainland of the People’s Republic of China will be stored and processed in data centers within mainland China, except where cross-border transmission is permitted by applicable law. 148
If you would like to learn more about our information storage and security measures, you can contact us directly through the contact information provided at the bottom of this Policy. 149
V. Your Rights Regarding Personal Information
150
We respect your rights and control over your personal information. 151 You may exercise any of the following rights:
Through our application under [Me] – [FAQ & Feedback]; 152
And you can contact us via the information below: 153
Company Name: Shenzhen iebelong Technology Co., Ltd. 154
Contact Email: support@iebelong.com 155
Contact Phone: +86-75527888758 156
Contact Address: 4th Floor, Building 2, Hengmingzhu Shajing Industrial Park, Xiangxing Road, Bao’an District, Shenzhen, Guangdong Province 157
You can exercise your rights related to personal information through the following specified paths: 158
Request access to the personal information we process about you (i.e., obtain a copy of your personal information): [Me] – [Settings] – [Privacy Policy Management] – [Export Personal Information]; 159
Request us to correct inaccurate or incomplete personal information related to you: 1) Modify “Account” (email/phone number): [Me] – [Settings] – [Account and Security] – [Change Account]; 2) Modify “Nickname and/or Time Zone”: [Me] – [Personal Profile]; 160
Request deletion of your personal information: [Me] – [Settings] – [Account and Security] – [Delete Account]. Follow the prompts to delete your personal information; 161
Request to restrict, temporarily or permanently, our processing of some or all of your personal information: Please submit your request by deleting your account via [Me] – [Settings] – [Account and Security], or contact us via [Me] – [FAQ & Feedback], or through the phone number or email provided above; 162
Request the transfer of personal information to you or a third party when we process your information based on your consent or a contract with you, and when the processing is automated: Submit your request via [Me] – [FAQ & Feedback] in the application, or through the phone number and email provided above; 163
If you decide to send us a request via email, please specify what information you would like to change, whether you want your personal information removed from our database, or what limitations you would like to place on our use of your personal information. 164Please note that for security reasons, we will ask you to verify your identity before proceeding with your request. 165
You have the right to withdraw your consent at any time where we rely on your consent to use your personal information. We provide the following ways to do so: 166
As mentioned above, you can withdraw your consent by changing device permissions in the system settings via [Me] – [Settings] – [Privacy Settings] in the application, including for functions related to Location, Camera, Photo Album (Image/Video Library), Microphone, Bluetooth settings, and Push Notifications; 167
For non-marketing communications you consented to, you can turn off your selection via [Me] – [Message Center] – [Settings]; 168
For the data analysis function you consented to, you can turn off your selection via [Me] – [Settings] – [Privacy Settings] – [Data Analysis]; 169
For personalized push services you consented to, you can turn off your selection via [Me] – [Settings] – [Privacy Settings] – [Personalized Push Service]; 170
By unbinding a smart device from the application, your information from that smart device will no longer be collected; 171
By revoking your authorization to third-party mini-programs via [My] – [Settings] – [Cancel Authorization]. 172
When you withdraw your consent or authorization, we may be unable to continue providing you with the services corresponding to the withdrawn authorization. 173However, your withdrawal of consent or authorization does not affect the processing of personal information previously carried out based on your consent. 174
You do not have to pay a fee to exercise your personal rights. 175In accordance with local data protection laws, if your account service is in the mainland China region, we will complete the verification and processing of your request within 15 working days; if your account service is outside mainland China, we will respond to your request within 30 calendar days. 176
VI. Information Security Measures
177
We employ commercially reasonable physical, administrative, and technical safeguards to maintain the integrity and security of your personal information. 178We provide multiple security strategies to effectively ensure the security of user and device information. 179
In terms of device access, we use reliable identity access authentication and authorization applications. 180
In terms of data communication, we support the use of secure algorithms and transmission encryption protocols, as well as commercial-grade information encrypted transmission based on dynamic keys. 181
In terms of data processing, we use strict data filtering and validation, as well as a complete data auditing process. 182
In terms of data storage, all confidential user information will be securely encrypted for storage. 183
In addition to the technical security measures mentioned above, at the institutional and control level, we have also established a series of security measures, including defining roles and responsibilities, conducting security and privacy protection training courses, strengthening employees’ data protection awareness, and implementing access control measures to prevent data loss, illegal use, unauthorized access or disclosure, alteration, or destruction. 184
If for any reason you believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), please immediately notify us of the problem by calling or emailing us as described below. 185
In the event of a security incident affecting the security of your personal information, we will promptly notify you through the email address, phone number, or message center push notifications you have provided, and inform you of recommendations to reduce or prevent related risks. 186When necessary, we will take corresponding remedial measures in a timely manner in accordance with our internal security incident emergency plan and report to the relevant authorities as required. 187
VII. Information Retention Period
188
We will process your personal information for the minimum period necessary to fulfill the purposes described in this Policy, unless a longer retention period is required by specific laws. 189We will determine the appropriate retention period based on the amount, nature, and sensitivity of the personal information, and after the retention period ends, we will destroy your personal information. 190We will stop retaining and delete your personal information after confirming that the purpose of collection and processing has been fulfilled, or after we confirm your request for deletion or account cancellation, or after we terminate the operation of the corresponding product or service. 191If we are unable to destroy the information for technical reasons, causing personal information to be retained beyond the storage period, we will take appropriate measures to prevent its further use, including anonymization. 192
VIII. Protection of Children’s Personal Information
193
We take the protection of children’s personal information very seriously, and our products and services are primarily intended for adults. 194If you are a child, you should not create your own personal information subject account without the consent of a parent or guardian. 195We protect children’s personal information in accordance with the relevant laws and regulations of each region, country, or territory. 196Please note that if we discover that we have collected a child’s personal information without prior verifiable parental or legal guardian consent, we will take steps to delete the relevant personal information as soon as possible. 197
IX. Statement on Policy Changes
198
We will update this Policy at least once a year based on changes in our information protection and processing practices. 199If we make any material changes, we will notify you by email (sent to the email address specified in your account) or by means of a notice within this application prior to the change becoming effective. 200We encourage you to periodically review this application for the latest information on our privacy practices. 201
X. Contact Us
202
If you have any comments or questions about this Privacy Policy, or if you have any questions regarding our collection, use, or disclosure of your personal information, please contact us through [Me] – [FAQ & Feedback] in the iebelong App, specifying “Privacy Policy”. We will complete the verification and processing of your request within 15 working days. 203
If your issue is particularly significant, we may ask you for more information to confirm its nature and impact. 204
If you are not satisfied with the response you receive, you can refer your complaint to the relevant regulatory authority in your jurisdiction. 205When you consult us, we will provide you with information on relevant complaint channels that may be applicable to your actual situation. 206
Contact Information and Address: 207
Company Name: Shenzhen iebelong Technology Co., Ltd. 208
Contact Email: support@iebelong.com 209
Contact Phone: +86-75527888758 210
Contact Address: 4th Floor, Building 2, Hengmingzhu Shajing Industrial Park, Xiangxing Road, Bao’an District, Shenzhen, Guangdong Province 211